At Shoot This Moment, we are dedicated to delivering top-quality digital products to enhance your photography experience. Due to the nature of digital products, we have a specific refund and returns policy to ensure clarity and fairness for our customers. Please review this policy carefully before making a purchase.
1. Digital Product Nature
All products on Shoot This Moment, including our Business & Workflow tools (e.g., Client Welcome & Session Prep Kit, Photography Business Pricing Templates), Studio Techniques guides (e.g., Creative Studio Backdrop Ideas Guide, Natural Light Portraits Masterclass), and Editing & Post-Production resources (e.g., Portrait Editing Workflow in Lightroom, Skin Retouching Photoshop Actions Pack), are digital downloads. Once a product is purchased and downloaded or accessed, it cannot be returned due to its non-tangible nature.
2. Refund Eligibility
We aim to ensure every product meets your expectations. Refunds for digital products are only granted under the following conditions:
- Non-Delivery: If you do not receive access to your purchased product due to a technical issue on our end (e.g., a broken download link or failure to deliver the product).
- Product Not as Described: If the product you receive significantly differs from its description on our website (e.g., missing features or content promised in the product listing).
- Technical Issues: If the product is unusable due to a technical fault on our end (e.g., a corrupted file that cannot be opened or used as intended).
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- You change your mind after downloading or accessing the product.
- You lack the necessary software or skills to use the product (e.g., not having Adobe Lightroom or Photoshop for editing workflows).
- You fail to meet the system requirements specified in the product description.
- The product does not meet your subjective expectations (e.g., you expected a different style or approach).
4. Refund Request Process
If you believe your purchase qualifies for a refund based on the conditions above, please submit a refund request within 7 days of your purchase. To request a refund:
- Visit the support or contact section on our website, Shoot This Moment.
- Provide your order number, the product name, and a detailed explanation of the issue.
- Our team will review your request and respond within 3-5 business days. If approved, the refund will be processed to your original payment method within 5-10 business days, depending on your payment provider.
5. Product Support
We’re here to help! If you encounter any issues with your purchase, such as difficulty downloading or accessing the product, please reach out through our website’s support section. We’ll do our best to resolve the issue promptly, which may include providing a replacement file or troubleshooting assistance.
6. Policy Updates
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the updated policy will apply to purchases made after the change date.
Thank you for choosing Shoot This Moment. We’re committed to supporting your photography journey with the best digital tools and resources!